01 / Highest priority
Lead Response
Why this ranked #1
In this example, phone inquiries wait until the next business day. First replies and routing are the starting point.
- Respond to routine inquiries and capture details.
- Route requests to the right person.
- Pricing, exceptions and sensitive conversations.
- Complexity
- Low
- First move
- List your five most common inquiry types and write the ideal first reply for each.
